Terms and Conditions of Purchase and Sale

ONLINE STORE PURCHASE–SALE RULES

1. General provisions 

1.1. These rules are an official legal document that sets out the rights and obligations of the buyer (hereinafter – Buyer) and the owner of the online store www.osixnails.lt (hereinafter – Seller), the conditions for purchasing goods and paying for them, the procedure for delivery and return of goods, the liability of the parties, the rules for applying warranties, and other provisions related to the purchase–sale of goods in the online store www.osixnails.lt (hereinafter – Online store) (hereinafter – Rules).

1.2. The Buyer’s personal data are processed in accordance with the procedure set out in the Company’s privacy policy.

1.3. Before completing the order form, the Buyer must ознакомиться with the Online store’s privacy policy and confirm it by ticking the box next to the statement “I have read the privacy policy and agree with it”) this is a legal document binding on the parties.

1.4. Once the Buyer confirms these Rules (having read the Rules and ticking the box next to the statement “I have read the rules and agree with them”) they constitute a legal document binding on the parties.

1.5. The right to purchase goods in the Online store is granted to: capable natural persons, i.e. persons who have reached the age of majority and whose legal capacity is not restricted by court; minors (14–18 years old), only with the consent of parents or guardians, except in cases where they independently dispose of their income; legal persons; authorized representatives of all the above persons.

1.6. By marking during the submission of the order that they have read and agree with the Rules, the Buyer confirms that, based on clause 1.3 of these Rules, they have the right to purchase goods in the Online store.

1.7. The Seller reserves the right to change, amend or supplement these Rules at any time. Each time purchasing goods in the Online store, the Buyer must read the Rules valid at the time of submitting the order and confirm that they have read and agree with the presented Rules.


1. Conclusion of the purchase–sale agreement


2.1. The purchase–sale agreement (hereinafter – Agreement) between the Buyer and the Seller is considered concluded from the moment the Buyer forms the shopping cart, indicates their personal data, delivery address, chooses the delivery method, chooses the payment method and, having read and agreed with the Rules for purchase–sale of goods, clicks the link “Order”.

2.2. Under this Agreement, the Seller undertakes to transfer to the Buyer, by right of ownership, the goods ordered by them, and the Buyer undertakes to accept the ordered Goods and pay for them in accordance with the procedure specified in these Rules.

2.3. The Agreement enters into force when the Buyer pays the Seller the full order amount. Only after receiving payment for the goods does the formation of the goods shipment begin and the delivery period for the goods start being counted.

2.4. Each Agreement concluded between the Buyer and the Seller is registered and stored in the Online store database.

2.5. Purchase–sale agreements for goods sold in the Online store are concluded and performed in the Republic of Lithuania and in foreign countries.


1. Rights and obligations of the parties


3.1. The Buyer has the right to purchase goods in the Online store in accordance with these Rules, other information sections of the Online store and the procedure established by the legal acts of the Republic of Lithuania.

3.2. The Buyer has the right to cancel the order (withdraw from the Agreement), return the purchased goods in accordance with these Rules, other information sections of the Online store and the procedure established by the legal acts of the Republic of Lithuania.

3.3. The Buyer must pay for the goods and accept them in accordance with the procedure established in these Rules.

3.4. The Buyer who has registered in the Online store undertakes not to transfer their login data to third parties. If the Buyer loses their login data, they must immediately inform the Seller about this using the contact means specified in the “Contacts” information section of the Online store. 

3.5. If the data provided by the registered Buyer in the registration form change, they must update them without delay or submit a request to the Online store administration by e-mail info@osix.lt, regarding the change of personal data. 

3.6. By using the Online store, the Buyer undertakes to comply with these Rules, other conditions clearly specified in the Online store, and not to violate the legal acts of the Republic of Lithuania.

3.7. The Seller undertakes, under the conditions established in the Online store and these Rules, to provide the Buyer with the opportunity to use the services provided by the Online store.

3.8. The Seller undertakes to deliver the goods ordered by the Buyer to the address indicated by the Buyer under the conditions specified in the “Delivery of goods” section of these Rules.

3.9. If, due to important circumstances, the Seller is unable to deliver the ordered goods to the Buyer, the Seller undertakes to offer an analogous or as similar as possible goods. If the Buyer refuses to accept an analogous or the most similar goods, the Seller undertakes to refund the Buyer the paid money within 3 (three) business days.

3.10. If the Seller sees that the Buyer is trying in any way to harm the stability or security of the Online store, the Seller has the right to immediately restrict the Buyer’s ability to use this Online store.

3.11. If important circumstances arise, the Seller may temporarily or completely discontinue the operation of the Online store without prior notice to the Buyer.

3.12. If due to important reasons the Seller is unable to timely and properly fulfill the order, the Seller reserves the right to change the delivery conditions and time, or cancel the order, immediately informing the Buyer about this and refunding the advance payment if the Buyer has paid it.

3.13. If uncertainties arise regarding the information provided in the order, the Seller contacts the Buyer by the telephone number indicated in the order. In such a case, the delivery term for the goods begins to be counted from the date of contacting the Buyer. The Seller has the right to cancel the Buyer’s order without prior notice if the Seller fails to contact the Buyer within 3 (three) business days.


1. Description of the goods purchase process


4.1. The purchase process begins with selecting a product. After selecting a product, it is necessary to choose the product characteristics and configuration, enter the desired quantity to purchase and add the product to the cart.

4.2. Upon entering the shopping cart, the Buyer may continue shopping (select more goods), edit goods already added (change the goods configuration or their quantity), remove goods from the cart.

4.3. If the goods selected in the cart suit the Buyer,  the Buyer may proceed to the purchase process steps:

    4.3.1. Step No. 1 – Purchase method. A registered Buyer has the possibility to save several delivery addresses, review and track their orders and use other advantages of a registered Buyer. An unregistered Buyer must enter all requested personal data and a contact e-mail address for communication with the client and for providing order information. 

    4.3.2. Step No. 2 – Buyer data. The Buyer must enter their personal data: name, surname, delivery address, telephone number and e-mail address. If the goods are purchased by a legal person who needs a VAT invoice, the Buyer, when submitting the order, must indicate the company name, company code, company address and company VAT payer code. The provided data will be used only for fulfilling the order.

    4.3.3. Step No. 3 – Goods recipient data. The Buyer must fill in this section  only if the goods are not collected by the Buyer themselves, or if the Buyer wants the goods to be delivered to an address other than the one indicated in the “Buyer data” section. In such a case, the Buyer must enter the recipient’s data: name, surname, delivery address, telephone number and e-mail address. The provided data will be used only for fulfilling the order.

    4.3.4. Step No. 4 – Delivery method. The Buyer may use the Seller’s provided home delivery service, delivery to a Lithuanian Post office, delivery to the specified parcel locker address or may choose the order pickup location at the physical Company store located at: Karaliaus Mindaugo pr. 18b, Kaunas. 

    4.3.5. Step No. 5 – Payment method. Payment for goods is carried out only using electronic banking.

    4.3.6. Step No. 6 – Order overview. If necessary, the Buyer must уточнить  their formed order, read the Rules for purchase–sale of Goods and the Privacy Policy and click the link “Order”.


1. Prices of goods, payment procedure and terms


5.1. The prices of goods in the Online store and in the formed order are indicated in euros including VAT. 

5.2. The prices of goods in the Online store are indicated excluding the goods delivery price. If the Buyer wishes to receive additional services (delivery of goods), then for these services the Buyer pays an additional fee, which is added to the product price and makes up the full order amount. The selection of these services is one of the order steps, therefore before completing the order, the Buyer chooses the delivery method suitable for them and completes the order form. 

5.3. Payment for goods ordered in the Online store is made in the currency of the Republic of Lithuania – euros. Payment for the ordered Goods can be made in three ways:

    5.3.1. Payment using electronic banking – this is an advance payment using the electronic banking system of an electronic money institution. In order to use this payment form, the Buyer must have signed an electronic banking agreement with Paysera LT, PayPal or with one of the banks listed below: “Swedbank”, AB, AB SEB bankas, Luminor Bank AB, Danske Bank Lithuanian branch, AB Citadele bankas, AB “Šiaulių bankas”, UAB Medicinos bankas. When paying for goods in this way, a payment is automatically generated in the electronic banking system according to the order being paid by the Buyer. The Buyer transfers the money to the account of the Seller’s Online store.

5.4. By paying using the methods provided in clause 5.3.1, the Buyer undertakes to pay immediately. The order begins to be fulfilled and the delivery term begins to be counted only after receiving the Buyer’s payment. The Seller has the right to cancel the Buyer’s order without prior notice if the Buyer does not pay for the goods within 3 (three) business days.

5.5. By confirming these Rules, the Buyer agrees that the purchase documents (advance invoices, VAT invoices) will be provided to them electronically. All purchase documents will be sent by e-mail to the Buyer’s e-mail address indicated in the order. The Buyer can also view all purchase documents by registering in the Online store in the “My account” section under “My orders”.

5.6. The Buyer and the Seller agree that after the Buyer submits an order for the product and the Seller confirms it, the product price may change taking into account objective indicators affecting the product price, such as an increase in the cost price of the product, a technical error in information systems, additional expenses related to the sale of the product to the Buyer (Article 6.313(7) of the Civil Code of the Republic of Lithuania). If in such a case the Buyer does not agree to purchase the product at the new price, either Party, having notified the other Party, has the right to terminate the Agreement. The parties agree that losses related to termination of the purchase–sale agreement in the manner provided in this clause are not compensated.


1. Goods delivery term


6.1. The goods delivery term is the sum of two periods: the order preparation term and the delivery of the prepared order to the address indicated by the Buyer.

6.2. The Buyer is immediately informed by e-mail about the confirmed and started order fulfillment.  At the same time, the goods delivery term is уточнен. 

6.3. General provisions of delivery conditions for goods sold in the Online store are described in the Online store section “Goods delivery conditions”. Detailed information related to delivery conditions and delivery term applicable to a specific product is provided in the “Delivery” section of that product page. This term is counted from the order confirmation, i.e., when the order is checked and payment for the goods has been received (if an advance payment method is selected).

6.4. Delivery terms indicated in product descriptions are preliminary and are not applied in cases where the Seller’s warehouse does not have the required goods, and the Buyer is informed about the shortage of the ordered goods. The Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller’s control. In such a case, the Seller undertakes to immediately contact the Buyer and agree on the goods delivery terms.

6.5. In all cases, the Seller is released from liability for violation of the goods delivery terms if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault or due to circumstances dependent on the Buyer.


1. Goods delivery methods and price


7.1. Goods are delivered in the original manufacturer packaging.

7.2. When ordering goods, the Buyer may choose one of the following delivery methods:

    7.2.1. delivery method No. 1 - goods are delivered to the address indicated by the Buyer to home in Lithuania or to other foreign countries.

    7.2.2. delivery method No. 2 – goods are delivered to the parcel locker address indicated by the Buyer in Lithuania.

    7.2.3. Delivery method No. 3 – goods are delivered to a Lithuanian Post office.

    7.2.4. Delivery method No. 4 – pickup of goods at the Seller’s physical store. 

7.3. After choosing delivery method No. 1 (goods are delivered to the address indicated by the Buyer to home in Lithuania), the Buyer undertakes to indicate the exact place of delivery. The delivery price is calculated taking into account the weight of the goods and the delivery location.

7.4. Goods are delivered after informing the Buyer or the goods recipient - if the Buyer and the goods recipient are different persons (hereinafter – Recipient) about the preliminary delivery time. Goods are delivered by the Seller’s transport or by a courier service. Goods are delivered only to the place where the delivering vehicle can access. 

7.5. After choosing delivery method No. 2 (goods are delivered to the parcel locker chosen by the Buyer). The Buyer undertakes to indicate a suitable and accurate parcel locker address. The delivery price is calculated according to standard parcel locker shipment rates, taking into account the size of the parcel. The Buyer undertakes, upon receiving a notification about the received parcel, to collect it on time. 

7.6. After choosing delivery method No. 3 (goods are delivered to a Lithuanian Post office), the Buyer, by indicating their residential address, confirms that they want to collect the goods at the Lithuanian Post office according to their place of residence. The delivery price is calculated taking into account the weight of the goods. The Buyer undertakes to collect the goods within the term indicated by Lithuanian Post. 

7.7. After choosing delivery method No. 4 (pickup of goods at the physical store), the Buyer undertakes, upon receiving a notification about the prepared order, to arrive to collect it at the Seller’s physical store located at Karaliaus Mindaugo pr. 18b, Kaunas, within 7 calendar days. 


1. Procedure for acceptance of goods


8.1. When accepting the goods, the Buyer must check whether all goods have been received that the Buyer ordered and paid for. 

8.2. Having noticed that the package of the delivered shipment is damaged (crumpled, wet or otherwise externally damaged), the goods are damaged and/or the goods are of improper комплектation, the Buyer  must immediately inform the Seller about this, provide visual evidence that the packaging is indeed damaged and, in the presence of the Seller or the shipment service representative, draw up a free-form or the sender-provided report of shipment and/or goods damage/non-compliance. If the Buyer does not perform these actions, the Seller is released from liability towards the Buyer for goods damage, if the basis for occurrence of such damage is not a manufacturing defect, and for non-compliance of goods комплектation, if such non-compliance can be determined during external inspection of the goods.

8.3. The Buyer, having noticed that fewer goods have been delivered than were ordered and paid for, immediately, but no later than the next day after collection of the goods, informs the Seller about this, indicating the shortage of goods. If the Buyer misses this set term, the Seller is released from liability towards the Buyer for the shortage of goods.  


1. Goods quality warranty (hereinafter - warranty)


9.1. Provisions of the Civil Code of the Republic of Lithuania, the Retail Trade Rules of the Republic of Lithuania and other legal acts apply to all cosmetic nail products, accessories, manicure training sold in the Online store. 

9.2. The rules for using each product are provided by the manufacturer, which the Buyer must familiarize themselves with before using the goods acquired from the Seller. 

9.3. The characteristics of each product sold in the Online store are described in detail on that product page. The Seller is not responsible for the fact that the goods in the Online store may not correspond to the real size, shapes and colors of the goods by their color, shape or other parameters due to the specifics of the display used by the Buyer.

9.4. By confirming the Rules, the Buyer agrees that together with the product in the package they receive only the documents intended by the manufacturer that are included in the product комплектation. 


1. Return and exchange of defective goods


10.1. Defects of sold goods are removed, defective goods are exchanged and returned, following the provisions of the Civil Code of the Republic of Lithuania, the Retail Trade Rules of the Republic of Lithuania and other legal acts, in the procedure established in these Rules and other  information sections of the Online store.

10.2. To return defective cosmetic nail products, the Buyer must do so within 7 business days from the day of delivery of the goods and inform the Seller by e-mail info@osix.lt, indicate the defects of the goods and provide a document confirming the purchase. In such a case, the cost of returning the goods is paid by the Seller. 

10.3. If the Buyer was sold an improper quality product, except cosmetic nail products, and the Seller did not discuss its defects with the Buyer, the Buyer within 14 days has the right, at their choice, to require:

    10.3.1. that the improper quality product be replaced with a proper quality product, except where the defects are minor or arose due to the Buyer’s fault;

    10.3.2. that the purchase price of the product be appropriately reduced;

    10.3.3. that the Seller free of charge within a reasonable time remove the defects of the product or reimburse the Buyer’s expenses for correcting them, if the defects can be removed;

    10.3.4. return the money paid for the product and withdraw from the Agreement when the sale of an improper quality product is a material breach of the agreement.

10.4. In order to use the right described in clause 10.3 of these Rules, the Buyer must submit to the Seller a written request indicating the defects of the product and the Buyer’s selected one of the requirements in clause 10.3 of these Rules. A document confirming the purchase–sale of the product from this Seller and a warranty document (if a quality warranty term is established for the sold product) must be attached to the request.

10.5. If the Buyer does not provide  a document confirming the purchase–sale of the product from the Seller, the product is exchanged or other requirements indicated by the Buyer in clause 10.3 of these Rules are fulfilled only with the Seller’s consent.

10.6. Claims regarding goods quality defects are submitted to the e-mail indicated in the “Contacts” section of the Seller’s Online store. The goods for which a claim is submitted are sent back to the Seller at Karaliaus Mindaugo pr. 18b, Kaunas. With the Seller’s consent, the quality of the goods may also be assessed at the Buyer’s premises location. These shipping costs are paid by the Seller. 

10.7. The Seller must remove the defects of the goods within a reasonable time. This time depends on the nature of the item, the complexity of the defects to be repaired and other circumstances that are individual in each case.

10.8. If defects of the goods arose because the Buyer violated the rules for using, caring for or storing the goods, such goods are not exchanged, defects are not removed free of charge and money is not returned.

10.9. If the Seller replaces the product or its component part within the established quality warranty term, the warranty term established for the first product or its component part applies to the new product or its component part. 

10.10. Defects or damage arising due to the Buyer’s fault may be removed by the Seller at the Buyer’s expense according to the rates agreed by the Seller and the Buyer.


1. Return of non-defective goods


11.1. Return and exchange of non-defective goods are carried out following the provisions of the Civil Code of the Republic of Lithuania, the Retail Trade Rules of the Republic of Lithuania and other legal acts, in the procedure established in these Rules and other  information sections of the Online store.

11.2. The Buyer has no right to return non-defective cosmetic nail products, non-defective goods that the Buyer has used, damaged, damaged the packaging or due to other actions performed by the Buyer the goods have lost their commercial appearance.

11.3. Goods are considered non-defective if their expiry date has not passed, the composition of the goods does not contain substances prohibited by legal acts, the consistency or other essential characteristics of the goods have not changed due to improper storage conditions before the transfer of the goods to the Buyer, the goods are not mechanically damaged, their packaging is not damaged or there are no other defects in the quality of the goods.

11.4. The Buyer has the right to withdraw from the Agreement (return a non-defective product except cosmetic nail products) by notifying the Seller in writing (by e-mail indicating the product to be returned and its order number) no later than within fourteen days from the day of delivery of the item.

11.5. The right specified in clause 11.4 may be used only by a consumer – a natural person who concludes a purchase–sale agreement (purchases a product) for purposes not related to their business, trade, craft or profession (i.e. to satisfy the consumer’s personal, family, household needs).

11.6. The Buyer has no right to use the right to withdraw from the Agreement specified in clause 11.4 if the Agreement was concluded for goods that were manufactured according to the Buyer’s special instructions (these goods are not pre-manufactured and are manufactured taking into account the consumer’s personal choice or instruction) or for goods that are clearly tailored to the consumer’s personal needs.

11.7. The return conditions applicable to each product are described in the “Return” section of each product page in the Online store.

11.8. When returning non-defective goods, the Buyer must comply with these conditions:

    11.8.1. the returned product must be in the original neat packaging;

    11.8.2. the product must be unused by the Buyer, not damaged;

    11.8.3. the product must not have lost its commercial appearance (labels not damaged, protective films not removed, etc.). Changes in the appearance of the item or its packaging that were necessary in order to inspect the received item cannot be assessed as essential changes in the appearance of the item. If a dispute arises regarding the appearance of the item, an examination may be appointed. Its costs are borne by the party at fault;

    11.8.4. the returned product must be of the same комплектation as received by the Buyer;

    11.8.5. when returning the product, it is necessary to provide its purchase document, warranty card (if it was issued separately) and the completed product return document, which is provided to the Buyer together with the product;

    11.8.6. the Seller has the right not to accept goods returned by the Buyer if the Buyer does not comply with the goods return procedure established in this article.

11.9. The Buyer must send the returned non-defective goods to Karaliaus Mindaugo pr. 18b, Kaunas. 

11.10. After the Buyer exercises the right to withdraw from the Agreement, the parties’ obligations to perform the Agreement cease. The Seller immediately and no later than within fourteen days from the day on which it received the Buyer’s notification of withdrawal from the agreement refunds the Buyer all amounts paid by the Buyer, including the Buyer’s paid delivery costs. When refunding all amounts paid, the Seller uses the same payment method as used by the Buyer when paying the Seller, unless the Buyer has clearly agreed to a different method.

11.11. The Seller is not obliged to refund the Buyer additional costs incurred due to the fact that the Buyer clearly chose another, more expensive than the cheapest standard delivery method offered by the Seller.

11.12. The Seller has the right not to refund the Buyer the amounts paid by them until the goods are returned to the Seller.

11.13. The Buyer must send or transfer the goods to the Seller or another person authorized by it immediately and no later than within fourteen days from the day of submitting to the Seller the notification of withdrawal from the agreement.

11.14. If the Buyer wants to withdraw from the Agreement (return a non-defective product except cosmetic nail products), based on the right provided in  clause 12.4, the Buyer bears the costs of returning the goods.


1. Liability of the parties


12.1. The Buyer is fully responsible for the accuracy of the personal data provided by them. If the Buyer does not provide accurate personal data, the Seller is not responsible for the consequences arising therefrom and acquires the right to demand compensation from the Buyer for direct losses incurred.

12.2. The Buyer is responsible for actions performed using this Online store.

12.3. The registered Buyer is responsible for transferring their login data to third parties. If a third person uses the services provided by the Online store by logging in to the Online store using the Buyer’s login data, the Seller considers this person to be the Buyer.

12.4. The Seller is released from any liability in cases where losses arise because the Buyer, disregarding the Seller’s recommendations and their obligations, did not familiarize themselves with these Rules, although such a possibility was provided to them.

12.5. If the Seller’s Online store contains links to websites of other companies, institutions, organizations or persons, the Seller is not responsible for the information or activities carried out there, does not supervise or control those websites, and does not represent those companies and persons.

12.6. The Seller is not responsible for proper mutual fulfillment of obligations between the Buyer and the Seller’s partners whose services the Buyer orders.

12.7. In the event of damage, the party at fault compensates the other party only for direct losses.

12.8. The Seller is not responsible for damage and losses incurred that arose due to the goods and/or services sold by the Seller.


1. Exchange of information


13.1. The Seller sends all notices to the e-mail address provided by the Buyer.

13.2. The Buyer sends all notices and questions to the contact means specified in the “Contacts” section of the Seller’s Online store.


14. Payment methods

14.1. Payment can be made using the electronic banking services of Swedbank, Seb, Luminor, Citadele and Šiaulių bankas. Payments are possible in euros. Payments are processed using the MakeCommerce.lt payment platform.

14.2. The Seller does not have access to the Client’s bank and credit card data.